Support

Email [email protected]. Replies come from SMLTLS, the maker of New File, usually within a few days.

Before you write. The questions on the front page cover the common ones: the menu item not showing up, why the app asks for your disk, what it sends over the internet.

Reporting a problem. Include what you did, what you expected and what happened instead, plus your macOS version (Apple menu, About This Mac) and the New File version from its Settings window. A screenshot helps when something looks wrong. For anything the app does silently, its log helps most: paste this into Terminal, reproduce the problem, and attach the file it leaves on your Desktop.

log show --last 10m --predicate 'subsystem == "com.smltls.newfile"' > ~/Desktop/newfile.log

Ideas and requests. Welcome at the same address. The What’s new page shows what shipped and what is coming.

Translations. New File is in English for now. If you would like it in your language, say so; translations will open on Crowdin once the first localization is in place.